Return Policy

    If you are not entirely satisfied with your purchase we are here to help.

    The handling of LIVE animals is tricky-more of an art. We pack almost every item the day it is ordered and KNOW that it is in good condition prior to it being shipped. We keep a quality control random sample behind, which gets evaluated at regular intervals as it approaches its batch date. We add heat/ice packs as the weather dictates but cannot account for shipping delays or bad attitudes by delivery personnel etc. Basically, stuff happens and since we stand behind our products, let us know if you have concerns about a shipment or individual item you may have received. Below is a general return policy.


    • These products have a smell; ocean or sea vegetable is normal and good
    • Cool/Cold to room temperatures are fine
    • Product settling is ok

    Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days depending on your credit card issuer’s policies.