Shipping
Items ship within 7-10 days via FedEx or UPS postal services. You will be responsible for paying your own costs of shipping for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
We cannot guarantee live arrival with FREE UPS orders. We can only guarantee live arrival with UPS or FedEx 2-day service.
Returns
If you are not entirely satisfied with your purchase we are here to help.
The handling of LIVE animals is tricky-more of an art. We pack almost every item the day it is ordered and KNOW that it is in good condition prior to it being shipped. We keep a quality control random sample behind, which gets evaluated at regular intervals as it approaches its batch date. We add heat/ice packs as the weather dictates but cannot account for shipping delays or bad attitudes by delivery personnel etc. Basically stuff happens and since we stand behind our products let us know if you have concerns about a shipment or individual item you may have received. Below is a general return policy.
KEEP IN MIND:
RETURNS:
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your credit card issuer’s policies.
